Frequently Asked Questions

Returns / Exchanges

We offer a 30 day return policy. Please make sure all original packaging is included with your return and that your item has no signs of wear.

PLEASE NOTE

For returns, a 20% restocking fee will apply.

For exchanges, we offer a one time free ring size exchange.

Each wedding band is custom made just for you, there will be a 20% restocking fee for any returns for refund.

We offer a free return label via FedEx for Canada & USA customers.

Please note, if you engraved your ring, the engraving price paid will not be refunded.

Yes, we offer a one time free ring size exchange.

Yes you can.

For returns there will be a 20% restocking fee on the ring and the engraving price will not be refunded.

For exchanges, we offer a one time free ring size exchange.

Please visit our returns/exchange center 

Shipping

Once your order is shipped, you’ll receive a tracking number via email so you can track your ring as it makes it's way to you. You can also log into your account at any time and select “My Orders” to review your order status. 

All wedding bands are made to order. Once your order has been placed, we will need 4 to 8 business days to ship out your order.

All orders are shipped with FedEx and require a direct signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses. 

Canada

Free FedEx shipping on all orders

Taxes are calculated at checkout according to the province of the shipping address.

Duties are included.

United States

Free FedEx shipping on all orders

Duties & taxes are included.

International

$40 CAD FedEx Shipping

There may be duties and taxes on your shipment that you will be responsible for.

For more information, please contact your local customs office. Please note that we will not be able to reimburse you duties and taxes paid upon delivery

Once the order has been shipped,

Canada: 2 to 4 Business days to arrive

Unites States: 2 to 4 Business days to arrive

International: 5 to 10 Business days to arrive 

Product & Care

We offer a One Year Warranty to protect against manufacturer defects and craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. 

Yes, all of our gold wedding bands come with a certificate of authenticity.

Yes, all of our wedding bands comes with our beautiful G.W Bands branded packaging as seen on the homepage. 

Comfort Fit refers to a slight dome shape to the inside of the ring. This gives the ring a more comfortable fit and makes it easier to put on and take off the ring. 

1. Fill a small bowl with lukewarm water, and add some mild dish soap to prepare a simple cleaning solution.

2. Soak your gold rings in the solution, and leave them in it for about 20-30 minutes. Use a soft cloth to clean dirt off the jewelry.

3. Rinse the soap residue off your gold rings with water.

4. Dry your jewelry with a clean towel. Since it might not be possible to wipe dry some hard-to-reach spots, leave the pieces to air dry completely before you put them on. 

You can visit our size guide or order our free ring sizer. 

Another way would be to visit a local jeweler to determine your exact ring size.

For any other questions, please contact us.